Capita is a leading provider of business process services, leveraging data, technology, and human expertise to help clients across both public and private sectors streamline complex operations and enhance consumer experiences. The company operates primarily in the UK and Ireland, serving a diverse range of clients including government bodies, utility companies, and financial institutions. Capita's business model revolves around outsourcing, where it takes over specific business functions for its clients, allowing them to focus on their core activities. This outsourcing model generates revenue through long-term contracts and service agreements, ensuring a steady income stream.

Capita's market presence is significant, supporting 1.8 million German customers in managing their finances annually and assisting 10 million households and business utility customers in the UK. The company's collaboration with ServiceNow exemplifies its commitment to driving productivity and efficiency, ultimately delivering growth and improved offerings to clients.

Capita is also committed to sustainability, with a target to become fully net zero by 2045, reflecting its dedication to reducing environmental impact.

Keywords: business process services, outsourcing, data-driven, technology, public sector, private sector, customer experience, financial management, utility support, sustainability.