Hashtag Loyalty is a leading customer engagement platform designed to help businesses build and maintain customer loyalty, improve retention rates, and increase revenue. Operating primarily in the Indian market, Hashtag Loyalty serves a diverse range of clients, including restaurants, retail stores, and entertainment venues. The platform captures customer data through various touchpoints such as loyalty programs, feedback systems, and reservation systems. This data is then analyzed to understand customer behavior, enabling businesses to segment their audience and engage them with personalized, automated communication. The business model is based on a subscription service, where clients pay for access to the platform's suite of tools and analytics. Revenue is generated through these subscription fees, as well as potential add-ons for advanced features or additional support.

Keywords: customer engagement, loyalty programs, data analytics, personalized communication, retention, revenue growth, subscription model, Indian market, feedback systems, reservation systems.